Frequently Asked Questions

NexusCloud provides professional IT services including custom web development, web design, NAS storage solutions, managed Linux servers, premium website hosting, and ongoing website support. We work with businesses of all sizes across Ireland and beyond.

NexusCloud is based in Dublin, Ireland. We serve businesses throughout Dublin, across Ireland, and internationally. All our projects are managed locally with direct communication throughout the process.

Simply get in touch via our contact form, email us at [email protected], or call/WhatsApp us at +353 89 458 8908. We will discuss your requirements, provide a free quote, and outline the next steps to get your project moving.

Yes, we work with businesses across Ireland and internationally. While we are based in Dublin, most of our communication and project management is handled digitally, so location is never a barrier.

Our website packages start from €500 for a Starter package (ideal for small businesses and tradespeople), €800 for a Business package (perfect for growing businesses), and custom pricing for Premium/Enterprise solutions. Every quote is tailored to your specific needs.

No. We believe in transparent pricing. The quote you receive covers everything discussed, including design, development, and initial SEO setup. Hosting and domain registration are separate ongoing costs, which we clearly outline upfront.

Yes, we offer flexible payment options. Typically we require a 50% deposit to begin work, with the remaining balance due on completion. For larger projects, we can arrange milestone-based payments to spread the cost.

Our hosting plans include SSL certificates, daily backups, uptime monitoring, security updates, and basic content updates. We also provide email support and ensure your website remains fast, secure, and up to date.

Most websites are completed within 2-4 weeks depending on complexity. A simple business website can be live in as little as 10 days, while more complex projects with custom features may take 6-8 weeks. We provide a clear timeline before starting.

Absolutely. Every website we build is fully responsive and optimised for all screen sizes including mobile phones, tablets, and desktops. With over 70% of web traffic coming from mobile devices, this is a top priority for every project.

Yes, we offer website redesign and modernisation services. Whether your current site looks outdated, performs poorly, or does not work on mobile, we can give it a complete refresh while preserving your existing content and SEO rankings.

For most of our packages, we handle all content updates as part of your hosting plan — just email or WhatsApp us the changes. For clients who prefer self-management, we can build your site with a content management system and provide training.

We provide premium managed hosting on high-performance servers. Our hosting infrastructure uses modern technologies including Docker containers, SSD storage, and global CDN to ensure your website loads quickly for visitors anywhere in the world.

Yes, every website we host includes a free SSL certificate. This ensures your site shows the secure padlock icon in browsers, protects user data, and helps with Google search rankings. SSL certificates are renewed automatically.

We perform daily automated backups of all hosted websites. Backups are stored securely and retained for 30 days. In the unlikely event of any issues, we can restore your website quickly from the most recent backup.

We guarantee 99.9% uptime for all hosted websites. Our infrastructure includes monitoring, automatic failover, and redundancy to keep your site online. In the rare event of downtime, our team is alerted immediately and works to resolve it.

Simply send us an email at [email protected] or message us on WhatsApp at +353 89 458 8908 with the changes you need. Minor updates like text changes and image swaps are typically completed within 24 hours on business days.

Our standard support hours are Monday to Friday, 9am to 6pm (Irish time). We respond to all enquiries within one business day. For hosting clients, emergency support for critical issues is available outside these hours.

Yes, for hosted clients we provide emergency support for critical issues such as website downtime or security incidents. Contact us via WhatsApp or phone and we will prioritise getting your site back online as quickly as possible.

Yes. Every website includes foundational SEO setup (meta tags, structured data, Google Business integration). For ongoing SEO services including content strategy, keyword optimisation, and performance reporting, we offer monthly SEO packages.